Frequently Asked Questions
Everything you need to know about our premium home essentials.
What materials are used in your bedding?
We use only the highest quality materials, including 100% Egyptian cotton, sustainably sourced European flax linen, and GOTS-certified organic cotton to ensure maximum comfort and durability.
How should I care for my Parachute products?
Most of our items are machine washable. We recommend washing in cool water with a mild liquid detergent and tumble drying on low. Avoid using bleach or fabric softeners to preserve the integrity of the fibers.
What is your shipping policy?
We offer standard shipping on all orders within the United States. Orders typically ship within 1-2 business days and arrive within 5-7 business days. Expedited shipping options are available at checkout.
What is your return policy?
We want you to love your home. If you are not completely satisfied, you can return or exchange most items within 60 days of purchase. Please note that final sale items and certain personal care products are non-returnable.
Do you offer a warranty on your mattresses?
Yes, our Eco Comfort Mattress comes with a 10-year limited warranty that covers manufacturing defects and structural issues, ensuring you have peace of mind for years of sleep.
Are your products eco-friendly?
Sustainability is at our core. Many of our products are Oeko-Tex Standard 100 certified, meaning they are free from harmful chemicals and synthetics, making them safe for you and the environment.